Privacy Policy

Last Updated: August 2026

Ayling Building Services Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, engage us to carry out work, or otherwise interact with our business. It also explains your rights under UK data protection law.

Who We Are

Ayling Building Services Limited provides residential, commercial, development, design and build, and property maintenance services.

For the purposes of UK data protection law, Ayling Building Services Limited, hereby known as Ayling Building Services, is the data controller responsible for the personal information described in this Privacy Policy.

Business: Ayling Building Services Limited
Address: 47 Butt Road, Colchester, Essex, CO3 3BZ
Email: office@aylingbuilders.com
Office Telephone: 01206 681834
Mobile Telephone: 07544 082602
Company Number: 11274695

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

Information We Collect

The personal information we collect will depend upon how you interact with us.

This may include:

Contact information
Your name, email address, telephone number, postal address and other contact details.

Enquiry information
Information you provide when contacting us about a potential project, including the type of work required, property details, project location, anticipated timescales, budget information and any other information you choose to provide.

Client and project information
Where you engage Ayling Building Services, we may collect information necessary to plan, manage and complete your project. This may include property addresses, plans, specifications, access information, correspondence, quotations, contracts and information relating to work undertaken.

Financial and transaction information
Information relating to quotations, invoices, payments and transactions. Payment information may also be processed by our bank, payment provider or accounting provider where applicable.

Communications
Emails, telephone communications, messages and other correspondence between you and Ayling Building Services.

Photographs and video
We may create photographs or video relating to our projects for purposes including project documentation and, where appropriate, our portfolio, website, social media and marketing.

Where photographs or video contain identifiable individuals or other personal information, we will handle that information in accordance with applicable data protection law.

Website and technical information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, referring website, approximate location and information about how you interact with the website.

Some of this information may be collected through cookies and similar technologies.

We may collect personal information directly from you when you:

  • contact us by telephone, email or message;

  • submit an enquiry through our website;

  • request a quotation or site visit;

  • enter into an agreement with us;

  • provide information during the planning or delivery of a project;

  • communicate with members of our team;

  • make a payment;

  • provide feedback or a testimonial; or

  • otherwise interact with Ayling Building Services.

We may also receive information from third parties where appropriate, including architects, designers, contractors, subcontractors, suppliers, professional advisers or another person involved with your project.

Certain technical information may also be collected automatically when you use our website.

How We Collect Your Information

How We Use Your Information

We only use personal information where we have a legitimate reason and lawful basis to do so.

We may use your information to:

  • respond to enquiries;

  • discuss potential projects;

  • arrange consultations and site visits;

  • prepare estimates, quotations and proposals;

  • enter into and manage contracts;

  • plan and carry out building and construction work;

  • communicate with you throughout a project;

  • coordinate employees, subcontractors, suppliers and other professionals;

  • order materials and arrange deliveries;

  • manage project access and scheduling;

  • issue and process invoices and payments;

  • maintain business and accounting records;

  • provide customer service;

  • respond to questions, complaints or disputes;

  • maintain records relating to completed projects;

  • protect our business and legal interests;

  • comply with legal, regulatory, tax and accounting obligations;

  • maintain and improve our website and services;

  • understand how our website is used;

  • prevent fraud, misuse or security issues; and

  • send marketing communications where we are legally permitted to do so.

We will not use your personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.

Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending upon the circumstances, we may rely upon the following:

Contract

We may process your information where this is necessary to take steps at your request before entering into a contract or to perform our obligations under a contract with you.

For example, we may need your contact details, property information and project requirements in order to provide a quotation and subsequently complete the agreed work.

Legitimate Interests

We may process information where this is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include managing our business, maintaining client relationships, protecting our business, improving our services, maintaining appropriate project records and responding to enquiries.

Legal Obligation

We may process and retain information where necessary to comply with legal, regulatory, tax, accounting or other obligations.

Consent

Where required, we may ask for your consent before processing information for a particular purpose.

Where we rely upon consent, you may withdraw your consent at any time.

Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary for the operation of our business or delivery of your project.

These may include:

  • employees and members of the Ayling team;

  • contractors and subcontractors;

  • architects, designers, engineers and other professionals;

  • suppliers and merchants;

  • delivery companies;

  • accountants and bookkeepers;

  • banks and payment providers;

  • insurers;

  • legal and professional advisers;

  • website, hosting, IT and software providers;

  • cloud storage and communication providers;

  • analytics providers;

  • government bodies, regulators or tax authorities; and

  • law enforcement or other authorities where disclosure is legally required.

We only share information that is reasonably necessary for the relevant purpose.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate protections are in place.

Contractors, Subcontractors and Suppliers

Construction projects frequently involve collaboration between different trades, professionals and suppliers.

Where necessary to deliver your project, we may provide relevant information to contractors, subcontractors, suppliers, architects, designers, engineers or other professionals involved in the work.

For example, this could include your name, project address, contact information, access arrangements or relevant project specifications.

We will only share information that is reasonably required for them to carry out their role.

Project Photography and Video

We may photograph or film our work for purposes including documenting progress, maintaining project records and demonstrating completed work.

We may also wish to use photographs or video of completed projects on the Ayling Building Services website, portfolio, social media channels, promotional materials or other marketing.

Where such material contains identifiable individuals or personal information, we will ensure that we have an appropriate lawful basis for its use and obtain consent where required.

We will take reasonable steps to avoid publishing sensitive or unnecessary personal information relating to clients or properties.

If you have concerns about photographs or video associated with your project, please contact us.

Testimonials and Reviews

If you provide Ayling Building Services with a testimonial or review, we may display it on our website or other marketing channels where we have an appropriate lawful basis to do so.

Depending upon the circumstances and your preferences, this may include your name, first name, project type or other information associated with the review.

Reviews submitted independently through third-party platforms are also subject to the privacy policies and terms of those platforms.

Our Website

When you visit our website, certain information may be collected automatically to enable the website to function correctly, maintain security and help us understand how visitors use the site.

Our website is hosted and operated using Squarespace.

Squarespace may process certain information relating to visitors as part of providing website hosting, security, analytics and related functionality.

For more information about how Squarespace processes personal information, please refer to Squarespace's own privacy information.

Cookies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that allow websites to function, remember preferences and, where applicable, collect information about how the website is used.

Some cookies are essential to the operation of the website. Other cookies, such as analytics or advertising cookies, may be optional.

Where required by law, non-essential cookies will not be used unless you have provided the necessary consent.

Analytics

We may use website analytics to understand how visitors interact with our website, such as which pages are visited and how visitors navigate through the site.

This information helps us understand the performance of our website and identify ways in which it can be improved.

Where analytics involve non-essential cookies or similar technologies, these will be used in accordance with applicable consent requirements.

Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms or other external services.

Clicking those links may allow third parties to collect or process information about you.

Ayling Building Services does not control third-party websites and is not responsible for their privacy practices.

We recommend reviewing the privacy policy of any external website or service you use.

International Transfers

Some of the third-party technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.

These may include transfers to countries recognised as providing an adequate level of data protection or the use of appropriate contractual safeguards.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, contractual, warranty and reporting requirements.

Different types of information may therefore be retained for different periods.

Information relating to enquiries that do not result in a project may be retained for a reasonable period in case you contact us again or we need to refer to previous correspondence.

Information relating to clients and completed projects may be retained for longer where reasonably necessary for project records, warranties, contractual matters, insurance, legal claims or legitimate business purposes.

Financial and accounting information will be retained for the periods required by applicable tax and accounting laws.

Where information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Marketing

We may occasionally contact existing or prospective clients about our services where we have a lawful basis to do so.

Where consent is required for marketing communications, we will obtain that consent before sending them.

You can ask us to stop sending marketing communications at any time by using any unsubscribe option provided or by contacting us directly.

Choosing not to receive marketing communications will not prevent us from contacting you where necessary in relation to an enquiry, quotation, existing project, invoice, contract or other service-related matter.

Your Data Protection Rights

Depending upon the circumstances, UK data protection law provides you with rights in relation to your personal information.

These may include the right to:

Access your information
You can ask us for a copy of the personal information we hold about you.

Correct your information
You can ask us to correct information that is inaccurate or complete information that is incomplete.

Request deletion
In certain circumstances, you can ask us to delete your personal information.

Restrict processing
In certain circumstances, you can ask us to restrict how your personal information is used.

Object to processing
You may have the right to object to certain uses of your personal information, including processing based upon legitimate interests and direct marketing.

Data portability
In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format or request that it is transferred to another organisation.

Withdraw consent
Where we rely upon your consent, you can withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

These rights do not apply in every circumstance, and there may be situations where the law allows or requires us to continue processing or retaining information.

Your Right to Object

You have the right to object to the processing of your personal information in certain circumstances.

You have an absolute right to object to your personal information being used for direct marketing.

Where we process your information on the basis of our legitimate interests, you may also have the right to object to that processing.

To exercise your right to object, please contact us using the details provided in this Privacy Policy.

Children

Our website and building services are not directed towards children, and we do not knowingly seek to collect personal information directly from children through our website.

Where information relating to a child is necessarily involved in a project or communication, we will handle that information appropriately and in accordance with applicable data protection law.

Legal Requirements and Protection of Our Business

We may disclose or retain personal information where reasonably necessary to:

  • comply with applicable law or a legal obligation;

  • respond to lawful requests from authorities;

  • establish, exercise or defend legal claims;

  • enforce agreements;

  • investigate fraud or misuse;

  • protect our property, business or legal rights; or

  • protect the rights, property or safety of our clients, team or others.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology or legal obligations.

Any updated version will be published on this website.

We recommend reviewing this page periodically.

The date at the top of this Privacy Policy indicates when it was most recently updated.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

\You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.